92 lines
5.2 KiB
SQL
92 lines
5.2 KiB
SQL
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-- ═══════════════════════════════════════════════════════════════════════════
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-- AAMOS Admin v2 — Chat Schema
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-- ═══════════════════════════════════════════════════════════════════════════
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-- ── Chat Channels ──────────────────────────────────────────────────────────
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CREATE TABLE IF NOT EXISTS chat_channels (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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name TEXT NOT NULL,
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description TEXT,
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type TEXT NOT NULL DEFAULT 'general', -- 'general'|'support'|'hr'|'direct'|'ticket'
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related_entity_type TEXT, -- 'ticket'|'customer'|'employee'
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related_entity_id UUID,
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created_by TEXT,
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is_active BOOLEAN NOT NULL DEFAULT TRUE,
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last_activity TIMESTAMPTZ,
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metadata JSONB NOT NULL DEFAULT '{}',
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_chat_channels_type ON chat_channels (type);
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CREATE INDEX IF NOT EXISTS idx_chat_channels_entity ON chat_channels (related_entity_type, related_entity_id);
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CREATE INDEX IF NOT EXISTS idx_chat_channels_active ON chat_channels (is_active);
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-- ── Chat Messages ──────────────────────────────────────────────────────────
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CREATE TABLE IF NOT EXISTS chat_messages (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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channel_id UUID NOT NULL REFERENCES chat_channels(id) ON DELETE CASCADE,
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body TEXT NOT NULL,
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author_id TEXT,
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message_type TEXT NOT NULL DEFAULT 'text', -- 'text'|'ticket_share'|'system'|'file'
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attachments JSONB NOT NULL DEFAULT '[]',
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metadata JSONB NOT NULL DEFAULT '{}',
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_chat_messages_channel ON chat_messages (channel_id);
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CREATE INDEX IF NOT EXISTS idx_chat_messages_created ON chat_messages (created_at);
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-- ── Chat Message Reads ─────────────────────────────────────────────────────
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CREATE TABLE IF NOT EXISTS chat_message_reads (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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message_id UUID NOT NULL REFERENCES chat_messages(id) ON DELETE CASCADE,
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user_id TEXT NOT NULL,
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read_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
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UNIQUE (message_id, user_id)
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);
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CREATE INDEX IF NOT EXISTS idx_chat_message_reads_user ON chat_message_reads (user_id);
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-- ── Chat Channel Reads ─────────────────────────────────────────────────────
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CREATE TABLE IF NOT EXISTS chat_channel_reads (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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channel_id UUID NOT NULL REFERENCES chat_channels(id) ON DELETE CASCADE,
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user_id TEXT NOT NULL,
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last_read_at TIMESTAMPTZ NOT NULL DEFAULT NOW(),
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UNIQUE (channel_id, user_id)
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);
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CREATE INDEX IF NOT EXISTS idx_chat_channel_reads_user ON chat_channel_reads (user_id);
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-- ── Chat Presence ──────────────────────────────────────────────────────────
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CREATE TABLE IF NOT EXISTS chat_presence (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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user_id TEXT NOT NULL UNIQUE,
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status TEXT NOT NULL DEFAULT 'offline', -- 'online'|'away'|'busy'|'offline'
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last_seen TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_chat_presence_status ON chat_presence (status);
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-- ── Ticket Shares ──────────────────────────────────────────────────────────
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CREATE TABLE IF NOT EXISTS ticket_shares (
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id UUID PRIMARY KEY DEFAULT gen_random_uuid(),
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ticket_id UUID NOT NULL REFERENCES support_tickets(id),
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shared_by TEXT NOT NULL,
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target_channel_id UUID NOT NULL REFERENCES chat_channels(id),
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note TEXT,
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created_at TIMESTAMPTZ NOT NULL DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_ticket_shares_ticket ON ticket_shares (ticket_id);
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CREATE INDEX IF NOT EXISTS idx_ticket_shares_channel ON ticket_shares (target_channel_id);
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-- Insert default channels
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INSERT INTO chat_channels (name, description, type) VALUES
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('General', 'Allmän diskussion', 'general'),
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('Support', 'Supportärenden och eskalering', 'support'),
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('HR', 'Personalfrågor', 'hr'),
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('Försäljning', 'Sälj och leads', 'sales'),
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('Teknik', 'Teknisk diskussion', 'tech')
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ON CONFLICT DO NOTHING;
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