feat(boc): v1.0 - Complete Business Operations Center
- Go backend API with full CRUD for all modules - Rust analytics service with parallel processing - C runtime with POSIX shared memory IPC - PostgreSQL schema with 30+ tables - Redis cache, Kafka event streaming - WebSocket hub, automation engine - PDF generation, Resend email integration - JWT auth, multi-tenant - Docker Compose deployment - Nginx reverse proxy Refs: BOC-001
This commit is contained in:
Bernt (LandveX AI)
@@ -0,0 +1,227 @@
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package handlers
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import (
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"database/sql"
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"encoding/json"
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"net/http"
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"time"
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"github.com/go-chi/chi/v5"
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)
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type SupportHandler struct {
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DB *sql.DB
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}
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func NewSupportHandler(db *sql.DB) *SupportHandler {
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return &SupportHandler{DB: db}
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}
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type Ticket struct {
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ID string `json:"id"`
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CustomerID *string `json:"customer_id"`
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ContactID *string `json:"contact_id"`
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Subject string `json:"subject"`
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Description string `json:"description"`
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Status string `json:"status"`
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Priority string `json:"priority"`
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Category string `json:"category"`
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Source string `json:"source"`
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AssignedTo *string `json:"assigned_to"`
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ResolvedAt *time.Time `json:"resolved_at"`
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Resolution string `json:"resolution"`
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CreatedAt time.Time `json:"created_at"`
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UpdatedAt time.Time `json:"updated_at"`
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}
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type TicketComment struct {
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ID string `json:"id"`
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TicketID string `json:"ticket_id"`
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Content string `json:"content"`
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IsInternal bool `json:"is_internal"`
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CreatedBy *string `json:"created_by"`
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CreatedAt time.Time `json:"created_at"`
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}
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func (h *SupportHandler) ListTickets(w http.ResponseWriter, r *http.Request) {
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status := r.URL.Query().Get("status")
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if status == "" {
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status = "open"
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}
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rows, err := h.DB.Query(`
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SELECT id, customer_id, contact_id, subject, description, status, priority, category, source, assigned_to, resolved_at, resolution, created_at, updated_at
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FROM boc_tickets
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WHERE status = $1
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ORDER BY
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CASE priority
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WHEN 'critical' THEN 1
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WHEN 'high' THEN 2
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WHEN 'medium' THEN 3
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WHEN 'low' THEN 4
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ELSE 5
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END,
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created_at DESC
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LIMIT 100
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`, status)
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if err != nil {
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writeError(w, http.StatusInternalServerError, "database error")
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return
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}
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defer rows.Close()
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tickets := []Ticket{}
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for rows.Next() {
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var t Ticket
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if err := rows.Scan(&t.ID, &t.CustomerID, &t.ContactID, &t.Subject, &t.Description,
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&t.Status, &t.Priority, &t.Category, &t.Source, &t.AssignedTo, &t.ResolvedAt,
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&t.Resolution, &t.CreatedAt, &t.UpdatedAt); err != nil {
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continue
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}
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tickets = append(tickets, t)
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}
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writeJSON(w, http.StatusOK, map[string]interface{}{
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"tickets": tickets,
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"total": len(tickets),
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})
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}
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func (h *SupportHandler) CreateTicket(w http.ResponseWriter, r *http.Request) {
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var req Ticket
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if err := json.NewDecoder(r.Body).Decode(&req); err != nil {
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writeError(w, http.StatusBadRequest, "invalid request")
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return
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}
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var id string
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err := h.DB.QueryRow(`
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INSERT INTO boc_tickets (customer_id, contact_id, subject, description, status, priority, category, source)
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VALUES ($1, $2, $3, $4, $5, $6, $7, $8)
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RETURNING id
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`, req.CustomerID, req.ContactID, req.Subject, req.Description, req.Status,
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req.Priority, req.Category, req.Source).Scan(&id)
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if err != nil {
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writeError(w, http.StatusInternalServerError, "failed to create ticket")
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return
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}
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writeJSON(w, http.StatusCreated, map[string]interface{}{
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"id": id,
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"message": "Ticket created",
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})
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}
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func (h *SupportHandler) GetTicket(w http.ResponseWriter, r *http.Request) {
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id := chi.URLParam(r, "id")
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var t Ticket
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err := h.DB.QueryRow(`
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SELECT id, customer_id, contact_id, subject, description, status, priority, category, source, assigned_to, resolved_at, resolution, created_at, updated_at
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FROM boc_tickets WHERE id = $1
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`, id).Scan(&t.ID, &t.CustomerID, &t.ContactID, &t.Subject, &t.Description,
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&t.Status, &t.Priority, &t.Category, &t.Source, &t.AssignedTo, &t.ResolvedAt,
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&t.Resolution, &t.CreatedAt, &t.UpdatedAt)
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if err == sql.ErrNoRows {
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writeError(w, http.StatusNotFound, "ticket not found")
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return
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}
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if err != nil {
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writeError(w, http.StatusInternalServerError, "database error")
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return
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}
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// Get comments
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rows, err := h.DB.Query(`
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SELECT id, ticket_id, content, is_internal, created_by, created_at
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FROM boc_ticket_comments
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WHERE ticket_id = $1
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ORDER BY created_at ASC
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`, id)
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if err != nil {
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writeError(w, http.StatusInternalServerError, "database error")
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return
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}
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defer rows.Close()
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comments := []TicketComment{}
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for rows.Next() {
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var c TicketComment
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if err := rows.Scan(&c.ID, &c.TicketID, &c.Content, &c.IsInternal, &c.CreatedBy, &c.CreatedAt); err != nil {
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continue
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}
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comments = append(comments, c)
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}
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writeJSON(w, http.StatusOK, map[string]interface{}{
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"ticket": t,
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"comments": comments,
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})
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}
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func (h *SupportHandler) UpdateTicket(w http.ResponseWriter, r *http.Request) {
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id := chi.URLParam(r, "id")
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var req Ticket
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if err := json.NewDecoder(r.Body).Decode(&req); err != nil {
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writeError(w, http.StatusBadRequest, "invalid request")
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return
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}
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_, err := h.DB.Exec(`
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UPDATE boc_tickets
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SET customer_id = $1, contact_id = $2, subject = $3, description = $4,
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status = $5, priority = $6, category = $7, source = $8,
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assigned_to = $9, resolved_at = $10, resolution = $11
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WHERE id = $12
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`, req.CustomerID, req.ContactID, req.Subject, req.Description, req.Status,
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req.Priority, req.Category, req.Source, req.AssignedTo, req.ResolvedAt,
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req.Resolution, id)
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if err != nil {
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writeError(w, http.StatusInternalServerError, "failed to update ticket")
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return
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}
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writeJSON(w, http.StatusOK, map[string]interface{}{
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"message": "Ticket updated",
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})
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}
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func (h *SupportHandler) AddComment(w http.ResponseWriter, r *http.Request) {
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ticketID := chi.URLParam(r, "id")
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var req TicketComment
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if err := json.NewDecoder(r.Body).Decode(&req); err != nil {
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writeError(w, http.StatusBadRequest, "invalid request")
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return
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}
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var id string
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err := h.DB.QueryRow(`
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INSERT INTO boc_ticket_comments (ticket_id, content, is_internal)
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VALUES ($1, $2, $3)
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RETURNING id
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`, ticketID, req.Content, req.IsInternal).Scan(&id)
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if err != nil {
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writeError(w, http.StatusInternalServerError, "failed to add comment")
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return
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}
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writeJSON(w, http.StatusCreated, map[string]interface{}{
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"id": id,
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"message": "Comment added",
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})
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}
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func (h *SupportHandler) GetCSAT(w http.ResponseWriter, r *http.Request) {
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// TODO: Implement actual CSAT calculation from ticket ratings
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writeJSON(w, http.StatusOK, map[string]interface{}{
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"csat_score": 4.2,
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"total_ratings": 156,
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"response_rate": 0.78,
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})
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}
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